So, today at work I came across a letter a co-worker of mine had sent out (this person has already left the company).
Part of the letter was an acceptance form, for the customer to sign to say 'I accept this resolution to my complaint'. We use templates, and she hadn't filled in the amounts, so it still said things like:
"I understand that you will pay a refund of [£0.00]. This will include [£0.00] representing 8% simple interest"
So, the main body of the letter DID state the amount we were offering, but the actual legal document did not. This could cause trouble for us.
But, proving that customers can be as ditzy as some of our staff... he signed it.
He sent in a form saying 'yes, I accept that you will pay me no money'. Well, if you insist sir, the customer IS always right after all...
We did give him his refund of course, but it does make you wonder what someone who was, say, about to leave the company, could try to sneak into a legal document.
Feel free to give suggestions :)
Interestingly enough, I may at some point in the future be having minor surgery under sedation. I've been warned that I am not allowed to sign any documents for 24 hours after being given the drug. Now I see why.
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